Effective date: September 15, 2026
1. Using Shoply
By using Shoply, customers agree to use the website lawfully and in accordance with these Terms and any policies incorporated into them.
2. Product information
Shoply aims to present product names, descriptions, photographs and prices accurately. Product appearance, packaging and other details may vary where suppliers or manufacturers make changes.
3. Prices and taxes
Prices shown on Shoply may change from time to time. Applicable taxes, shipping charges or other required charges should be presented during checkout before an order is completed.
4. Orders
Submitting an order does not guarantee acceptance. Orders may be declined or cancelled where reasonably necessary, including because of product unavailability, suspected fraud, pricing errors, payment problems or shipping restrictions.
5. Payments
Customers must provide valid payment information and be authorized to use the selected payment method. Payment processing may be handled by third-party payment service providers when checkout functionality is enabled.
6. Shipping
Shipping is governed by the information provided on the Shoply Shipping page and by any order-specific delivery information presented during checkout.
7. Returns and refunds
Eligible returns and refunds are governed by the Shoply Returns & Refunds policy.
8. Accounts and security
Customers are responsible for maintaining the security of account credentials and for providing accurate account and order information.
9. Prohibited activity
- Using Shoply for unlawful purposes.
- Attempting unauthorized access to systems or accounts.
- Interfering with website operation or security.
- Introducing malicious software or harmful code.
- Using automated systems in a way that harms the service.
- Misusing another person's identity or payment information.
10. Intellectual property
Shoply branding, site design, original text, software and other protected materials may not be copied or commercially exploited without permission except where permitted by law. Third-party trademarks remain the property of their respective owners.
11. Third-party services
Some Shoply features may rely on third-party services such as payment, delivery, hosting or communications providers. Those providers may have separate terms that apply to their services.
12. Service availability
Shoply may modify, suspend or discontinue website features when reasonably necessary. Continuous or error-free access cannot be guaranteed.
13. Disclaimer
To the extent permitted by applicable law, the website and its services are provided without warranties beyond those that cannot legally be excluded and any express warranties specifically provided with a product.
14. Limitation of liability
To the extent permitted by applicable law, Shoply will not be liable for indirect, incidental or consequential losses arising from use of the website where such limitations are legally enforceable. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
15. Applicable law
These Terms are subject to applicable law. Mandatory consumer-protection rights remain unaffected.
16. Changes to these Terms
Shoply may update these Terms when the service, business operations or legal requirements change. The effective date should be updated when material changes are made.
17. Support
For questions about an order or these Terms, use the floating WhatsApp button on Shoply.