30-day return window
Unless a product is specifically identified as non-returnable, customers may request a return within 30 days after delivery.
Return condition
Returned products should generally be unused, in the same condition in which they were received, and include the original accessories or components where applicable. Reasonable original packaging should be retained when possible.
Items that may not be returnable
Certain products may be excluded from ordinary returns for hygiene, safety or product-specific reasons. Examples can include opened personal-care products, certain intimate or hygiene-sensitive goods, personalized products, perishable goods and items clearly marked final sale.
Wrong, damaged or defective items
If the wrong product is delivered or an item arrives damaged or defective, contact Shoply promptly and provide order details and, where appropriate, photographs showing the problem.
Return shipping
If a return is caused by an incorrect, damaged or defective item supplied through Shoply, the applicable return solution will be communicated to the customer. For other eligible returns, any return-shipping cost or requirement will be disclosed before the return is completed.
Refunds
Eligible refunds are normally issued after the returned item has been received and reviewed. Approved refunds are sent back through the applicable original payment method where possible. Financial institutions may require additional processing time before a refund appears.
Start a return
Use the floating WhatsApp button and provide your order information and the reason for the return.