Where we ship
Shoply is intended to support eligible delivery addresses across the United States. Availability can vary by product, destination and carrier coverage.
Processing and delivery estimates
Where available, estimated processing and delivery information will be shown during checkout, in your order confirmation or through subsequent order updates. Delivery estimates are estimates and are not guaranteed arrival dates.
Shipping charges
Any applicable shipping charge will be presented before the customer completes an order. Promotions such as free shipping may be subject to minimum order values, product restrictions or destination restrictions.
Tracking
When tracking information is available, it may be provided after the order has been prepared for shipment. Tracking updates are supplied by the applicable delivery carrier.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, contact Shoply as soon as possible through WhatsApp. We cannot guarantee that an address can be changed after processing or shipment has begun.
Delayed, lost or damaged deliveries
If tracking shows an unusual delay, a package appears lost, or an order arrives damaged, contact Shoply with the order information and relevant details so the issue can be reviewed.